Shipping and returns, said plainly.
SnoozlePet keeps shipping and returns straightforward, with clear delivery estimates and no pressure tactics.
Shipping
When a product page says it delivers in 2-4 days, that claim is backed by live stock data for that product. Where we cannot verify a window yet, the delivery estimate is shown at checkout instead of promised on the page.
Returns
Returns are accepted within 15 days of delivery. Return shipping is paid by the customer and a 15% restocking fee applies.
To qualify, items must be unused and in their original packaging. Start a return through our contact page with your order number, and we will send the return address and instructions. Once the item arrives back and passes inspection, we refund the purchase price minus the 15% restocking fee to the original payment method. Hygiene restrictions listed on a product page can limit returnability; those pages say so plainly.
The 15-day window starts on the day tracking shows delivery, not the order date.
When something arrives wrong
Keep the packaging and take clear photos. We use the order record, tracking details, and photos to resolve damaged, incorrect, or missing items.